Shipping policy

GamersGear.us Shipping Policy

Last updated: 9 Dec 2025

Thank you for shopping at GamersGear.us! We are committed to delivering your gaming gear quickly, safely, and reliably. Please review our shipping guidelines below.

1. Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During high-volume periods (sales, holidays), processing may take up to 5 business days.

  • You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer nationwide shipping within the United States. Shipping rates are calculated at checkout based on your order weight, delivery location, and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 2–5 business days

  • Priority Shipping: 1–3 business days

These are estimates only. Actual delivery times depend on carrier performance and your location.

3. Order Tracking

Once your order ships, you will receive an email with a tracking number.
Please allow up to 48 hours for tracking information to update in the carrier’s system.

4. Shipping Locations

We currently ship to:

  • All 50 U.S. states

  • U.S. Territories (where available)

  • APO/FPO military addresses (delivery times may vary)

International shipping may be added in the future.

5. Delivery Issues

Lost or Stolen Packages

If tracking shows “delivered” but you cannot locate the package:

  1. Check with neighbors or building management

  2. Verify your shipping address

  3. Wait 24 hours — carriers sometimes mark packages early

GamersGear.us is not responsible for lost or stolen packages after delivery is confirmed. However, we will gladly assist in filing a carrier claim.

Delayed Packages

Weather events, carrier delays, or high-volume seasons may extend delivery times.
Unfortunately, these delays are outside our control.

Incorrect Address

If an order is placed with an incorrect address:

  • Contact us immediately at hi@gamersgear.us.

  • If the order has not shipped, we can correct the address.

  • If it has shipped, the customer is responsible for re-shipping fees once the package is returned to us.

6. Shipping Restrictions

Some products cannot be shipped to certain states or territories due to:

  • Carrier regulations

  • Safety restrictions

  • Manufacturer limitations

Any restrictions will be listed on the product page.

7. Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 7 days of delivery at hi@gamersgear.us

  • Include your order number + photos/videos of damage

  • We will send a replacement or issue a refund at no cost to you

8. Pre-Order & Backorder Items

If you purchase a pre-order or backordered item:

  • The estimated ship date will appear on the product page

  • Your entire order may ship together once all items are available

  • You may request split shipping (additional shipping fees may apply)

9. Customs, Duties & Taxes

For U.S. shipments, all taxes are calculated at checkout.
International purchases (if enabled in the future) may incur customs duties, which are the customer’s responsibility.

10. Contact Us

For shipping questions or help with your order:

📧 hi@gamersgear.us
🌐 GamersGear.us